After-sales service, assistance and remote maintenance.

ALFI Technologies offers a comprehensive services solution to help you optimize the operation of your equipment and support you in the adaptation of your production lines. For purposes of efficiency, ALFI Technologies offers two services for your benefit.  

Maintenance

  • Maintenance costs reduction
  • Maintenance times reduction (shorter machine downtimes)
  • Anticipation

Preventive maintenance is based on the expertise of ALFI Technologies and on the knowledge it has on the equipment. It aims to reduce the costs due to breakdowns and maintenance, seeing that most expensive repairs and downtimes could have been avoided by a preventive maintenance.

Remote technical support: services that ensure a first level of technical support for your teams and guide you in the event of a necessary intervention on-site. This remote support applies to the use of equipment (machine adjustments, support when changing production…), the diagnosis and the identification of spare parts. Three tools facilitate this first level of operation:

  • A hotline with a qualified support team able to analyze your demands, to establish a diagnosis and to define an immediate solution.
  • A remote maintenance service enabling a thorough audit of the installation and a remote intervention on machines (minimum configuration required: 3G modem or an access to Ethernet).
  • A video-maintenance system enabling us to analyze and support your operators live on their equipment during an adjustment operation or a repair.

Corrective maintenance: if an intervention on site is necessary, ALFI Technologies guarantees one as soon as possible. As the designers and manufacturers of the equipment, we are in the best position to re-establish the original performance and reliability of your investment.

In the event of any inability to bring this support after detailed analysis, the file may be transferred to the engineering department of ALFI Technologies within working days for a more extensive study.    

Optimization and modification

The lines developed by ALFI Technologies have been studied to be flexible and scalable to follow the evolution of your needs.

From the replacement of former or obsolete components by newer components to improve the performance of the line without modifying its function; to a more radical modification of the line so that it can fulfill other functions, we help you adapt your production tool to the new commercial and economic needs. A single contact during the whole intervention.  

  • Optimization of your investment
  • Adaptation of your production tools to your new requirements
  • Improving your operators skills

3D Modeling, emulation and simulation: To enhance transformation, reduce risks of errors and share the project with all your co-workers, ALFI Technologies uses the latest technologies in 3D modeling, simulation and 3D emulation.

Support maintenance contract on site: An expert assessment realized by a professional team, to guarantee optimum services, including scheduled visits on site during the year to improve all equipment performances and  skills of customers’ operators. Quote on request. 

Audit : ALFI Technologies offers to carry out audits in order to identify paces issues, bottlenecks and other inefficiencies. Our engineers come to your site to analyze the functioning of your line and to establish the first observations. After analysis, concrete recommendations are made that focus on several possible areas of improvement:

  • Further training of operators for a better use of the line
  • Improving your productivity
  • Providing better flexibility
  • Reinforcing security

Contact us to benefit from these services :

Concrete Market
Sébastien FOUCOURT
Tel. : + 33 3 44 46 42 57
Fax : + 33 3 44 46 42 43
E-mail : sav2@alfi-technologies.com

  • Monday to Friday from 8.00 to 18.00

Marché Intralogistique
Christophe THOMAS
Tél. : + 33 2 41 71 38 31
Fax : + 33 2 41 70 04 44
E-mail : sav4@alfi-technologies.com

  • du lundi au jeudi, de 8 heures à 12 heures et de 13 heures à 17 heures,
  • le vendredi de 8 heures à 12 heures 30.

Marché Automatismes et BPE
Romain BIZET
Tél. : + 33 1 30 28 69 26
Fax : + 33 1 39 37 00 21
E-mail : romain.bizet@alfi-technologies.com

  • du lundi au vendredi de 8 heures 30 à 17 heures 30